Returns Policy

Returns & Exchanges

At MI Puzzles, we want you to be completely satisfied with your purchase. Please read our returns policy carefully to understand the process and requirements.

Return Conditions

• We only accept returns on products that are in their original condition.
• We do not accept returns on damaged products.
• The buyer is responsible for all shipping costs associated with returns.
• We do not refund the original shipping cost.

Exchange Process

We are happy to offer exchanges for our products. To initiate an exchange, please:

1. Send us the product you are wanting to exchange.
2. Create a new order for the item you wish to receive instead.

Please note that the exchange process follows the same shipping responsibility guidelines as our return policy.

Shipping Protection

It is the customer's responsibility to ensure their return package is properly insured. We are not responsible for packages that are lost or damaged during the return shipping process. We recommend using shipping services that offer tracking and insurance for your protection.